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CONTACT US AND EXPERIENCE SOPHIA HOTEL
Get in touch with Sophia Hotel By OxoHotel through the contact channels listed on our website. We’re on hand to answer any questions you may have that isn’t in the FAQs. Please get in touch if you’ve got any questions about bringing your pet or about rates or promos. Stay with us to get the opportunity to stay ahead of the curve with Sophia Hotel.
We Answer Your Questions
FAQ's
If you have any questions after visiting the Hotel Sophia By OxoHotelwebsite, we invite you to review the Frequently Asked Questions regarding accommodations and rates. We have considered the most common concerns that guests like you may have before confirming a reservation. If, after reviewing the FAQ section, you still need further assistance, please do not hesitate to contact us directly. We are always happy to answer your questions and ensure that your stay at our hotel is a safe, smooth, and rewarding experience.
Where is Sophia Hotel Cartagena located?
Sophia Hotel Cartagena is located in the heart of the walled city, facing Plaza de la Aduana, one of the most iconic and historic areas of Cartagena. Our privileged location lets you enjoy restaurants, bars, rooftops, and major tourist attractions, all within walking distance.
Is breakfast included in the reservation?
Yes. Some rates include buffet-style breakfast or à la carte breakfast, depending on the plan selected at the time of booking.
What are the check-in and check-out times?
Check-in is from 3:00 p.m. and check-out is until 12:00 p.m. Early check-in and late check-out options are available, subject to availability.
What payment methods do you accept?
We accept credit and debit cards such as Visa, MasterCard, and American Express, as well as cash payments and secure payment links.
Is Sophia Hotel pet friendly?
Yes, we are a pet-friendly hotel. We welcome pets under specific weight and condition policies. We recommend contacting us beforehand to share all the details.
Does the hotel have a rooftop and pool?
Yes. We have a rooftop and pool with a privileged view of the walled city, ideal for enjoying a lifestyle experience in Cartagena.
Does Sophia Hotel offer transportation to and from the airport?
Yes. We can arrange private transportation service to and from Rafael Núñez International Airport for an additional cost, with advance booking.
Is the area where the hotel is located safe?
Yes. The hotel is located within the walled city at Plaza de La Aduana, one of the most touristic and busiest areas of Cartagena, with easy access to restaurants and points of interest.
What benefits do I get by booking directly on the website?
By booking directly you can access exclusive benefits, the best available rates, personalized attention, and special offers.
Does the hotel have WiFi?
Yes. We offer free high-speed WiFi in rooms and common areas.
What is the cancellation policy?
Cancellation policies vary depending on the selected rate. Some rates are flexible while others are non-refundable.
What tourist attractions are near the hotel?
Thanks to our strategic location, you can walk to plazas, museums, restaurants, and iconic sites in Cartagena's historic center.
Do the rooms have a minibar and amenities?
Yes. The rooms include selected amenities, minibar, safe, air conditioning, and details designed for a premium stay.
Does Sophia Hotel offer special experiences for celebrations?
Yes. We can arrange romantic experiences, special decorations, private dinners, and celebrations for special occasions.
Are the rooftop and restaurant open to people who are not staying at the hotel?
Yes. All dining experiences and the Urania rooftop are open to the public.
Does Sophia Hotel have rooms for corporate travelers or remote work?
Yes. We offer comfortable rooms, quiet spaces, and high-speed WiFi, ideal for corporate travelers and workation stays.